Gallup.com - Articles on Employee Engagement:
http://www.gallup.com/Search/Default.aspx?q=employee+engagement+numbers&s=&p=1&b=Search
Blessing White - The 2011 Employee Engagement Report
http://www.blessingwhite.com/EEE__report.asp
The Deming System of Profound Knowledge
http://deming.org/index.cfm?content=66
